Refund from Delta for canceled trip

Upvote:12

I don't think there are any regulations that help you here.

US law has no compensation requirements for delays. If you had actually chosen not to travel at all, or to rebook on your own with another airline, you would have been eligible for a full refund of what you originally paid (but not for any reimburs*m*nt of additional costs incurred). But since you agreed to have Delta actually get you there, they don't owe you anything. The 17500 miles is just a kindly gesture on Delta's part, which they had no legal obligation to offer, and frankly I think you were lucky to get even that.

The EU does have compensation rules but they only apply for flights which either depart from the EU or are operated by an EU-based airline. Neither of those apply to a flight from the US to the EU operated by a US airline.

Upvote:15

Officially, you are due nothing.

Although the European Union does have regulations covering compensation in such situations (EU261), these do NOT apply to a US airline for a flight that is not departing from the EU - even if the destination is an EU country.

The US does not have regulations covering compensation in cases such as this.

Delta would have allowed you to cancel your trip and receive a refund at the time if you had asked. However, presumably you did end up taking the flight the next day, in which case this is no longer an option.

You can certainly ask for further compensation, and they might oblige, but it is unlikely and any such compensation would simply be a customer service gesture and not a legal/contractual requirement.

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