Getting refunded for a non-refundable booking due to the hotel closure because of the COVID-19 situation (Netherlands)
Upvote:2
Did you contact them?
They try to move the bookings, so that they have the money (liquidity) to pay employers. They could be in trouble if all clients will ask refund (there could ask government for help).
But you booking is a contract, so they are required to fulfill the contract on the data you both agreed, or they must refund you. Just they try (maybe with a better offer) to keep booking (and money) for a later period.
The website booking.com doesn't get money from you (you will pay the hotel), so they have no really interest to have the "move booking" default.
So try to contact them, and think: do you want to book in a later date? In that case you may try to get a very good offer. But they must refund you.
The last step, it is to contact your credit card, and get the money back from them, because you were charged a service they will not offer you.
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