Compensation from hotel

Upvote:2

If you paid using VISA then there is a guarantee that this will not happen. This is an old old guarantee VISA insist your bank make, to allow them to use their logo, which is "as old as time itself" and as such banks often do not realise it at first! You need to inform your bank that under VISA regulations they need to refund you as items not asked for.

It's nothing to do with the hotel as far as you need to be concerned.

Contrary to other popular belief, this guarantee also affects ANY card with the VISA logo, including debit cards. It is not restricted to credit cards.

The bank will then have to (in accordance with their contract with VISA) refund you. Not the hotel, the bank.

The hotel will then get a red warning block on their merchant account which is a serious issue for them and they will be charged a large handling fee by VISA or they will have their account suspended.

Upvote:8

If you have evidence from your card supplier that the hotel has indeed charged you then you should be able to demand a refund and the hotel will have no defence.

If the hotel stands its ground and refuses, contact your card provider. They can reverse erroneous charges and start an investigation. It's sometimes useful to tell the hotel that you are about to do this. They don't like chargebacks, so they might just deal with the issue themselves first.

Compensation is a different issue. Even if there is some legal basis for awarding compensation, if the hotel refuses it will require legal action to resolve it. The amount of compensation is likely to be much less than the cost of mounting the case. Almost certainly, it won't be worth pursuing.

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