Forceful change of flight schedule by American Airlines
score:8
Email is not always helpful for this kind of thing; emails are easily lost and easily ignored, even if unintentionally. Call the airline and speak to an agent.
Schedule changes occur quite frequently, and every airline reserves the right to change its flight schedule arbitrarily. From a custom service perspective, however, they don't want to inconvenience their passengers too much, and so rescheduling will kick off automated rebooking processes. AA has only one LAX-SYD departure per day, and likely the rebooking algorithm couldn't find suitable alternatives without sending you out a day early.
You are not required to accept the airline's automatic rebooking, so it is fine that you did not click the button to confirm. What you do need to do is call American Airlines as soon as possible to see what other alternatives are possible, as any alternative flights will only get fuller with each passing day. It helps to be flexible, and to have done some initial research into alternatives, as you have done. Yes, they can change your routing, although their willingness to do so may depend on your frequent flyer status, the fare you paid, and like matters.
The airline isn't required, however, to provide you a hotel room if you agree to an itinerary change that does involve an overnight. Neither are they required to offer any other compensation, although they might offer a voucher or some frequent flyer miles as a customer service gesture. The only legally guaranteed remedy is for you to forego the trip and accept an involuntary refund of the money you paid originally, as would be the case with any other major U.S. airline.
AA's Conditions of Carriage, the contract you agree to when you buy a ticket from them, states
We will refund a non-refundable ticket (or the value of the unused segment of your trip) to the original form of payment if:
- We make a schedule change that results in a change of 61 minutes or more.
but provides no other promises of compensation.
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