Flight automatically rebooked, must stay overnight at transit airport, are we entitled to compensation?

Upvote:4

Normally, when a flight changes because of a rescheduling, you can call the airline, and they will try to accomodate other solutions (like flying out a day earlier, or a different route); I had that happen several times. There are obviously limits, especially if they fly only once a day or only limited connections.
It is important to do that soon after the change, so alternatives are still open - if you wait days or weeks, the other affected passenger might have taken all the good alternatives.

The travel agent could probably call too and do that for you, but he typically doesn't know which of the offered options you'd want to take, and he might not care to do that - this happens not often, but often enough so he would have to call everyday some airline.
Generally, for a flight, there is little if any value added by using a travel agent; it doesn't get cheaper or better, you are just one step removed from your contract partner, and when the travel agent finally forwards the schedule change to you, most other customers have already reacted and rebooked with the airline, and the possible remaining options are slim to none.

Try to call the airline and ask nicely how they can accomodate you with this problem, and they will typically try to. Call them and shout and complain and request, and the human being (who doesn't like being shouted at) will tell you that legally you have no rights except get your money back, good bye.
Take your pick.

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