Applying for a UK visa for 4 family members. Received only 3 notifications from UK visa section Croydon

Upvote:1

Contacting UK Visas and Immigration is a fee-based service:

You can call or email English-speaking* staff with a question about your application.

By phone
Telephone: 00 44 203 481 1736
Monday to Friday, 24 hours
Calls cost £1.37 per minute on top of your standard network charges.

By email
Email UK Visas and Immigration.
Emails enquiries cost £5.48. You will not be charged for any follow-up emails about the same enquiry.

You’ll get a reply to your email within 2 days, except on Saturdays, Sundays and UK public holidays.

*Service is available in other languages.

Upvote:4

Finally, we got the last visa after 6 weeks (3 weeks after receiving the other 3 visas). Here I would like to inform about what to do if someone faces the same situation. Sometimes they take the applications randomly to assess the visa. I had to call the service (00 44 203 481 1736) 3 times to explain my situation. The first woman said that the application status is pending and I should call again after 3 days if I don't receive an update. When I called for the second time, the agent said: "the application is pending but I will expedite the process". When I checked for the third time (a day after) the agent informed that my application was now in process. I received the visa 1 week after the third call. So my suggestion is to be patient in this situation but we also need to call the helpline and check the status if we do not receive any notification within 3 weeks. As the woman in the customer support said that she can help so that the status changes from "pending" to "in process". But once the status is "in process", they can not do anything else. Good luck to you!

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