What's the typical response time for a SNCF Réclamation en Ligne claim?
Upvote:4
I have no other reference than my own experience. I filled the online form or sometimes sent the envelope they give when the train is late. The process seems relatively automated, I suppose they check manually only cases like yours, but it still takes time.
Over the 5 to 10 times I filed such complaints, I usually waited 1 to 2 months. I would say that as your case is not straightforward, you might need to call them and argue your situation. In any case, I would recommend you to start the process as early as possible with the travel insurance, and if they need any proof I would say print the result of the form you linked (I expect once you give your file reference and name, they tell you what refund you may receive).
As your train was cancelled because of a strike, if they do not give you anything for your hotel, I would recommend you to go to any station and ask for a refund of your ticket at least. Be careful, you have 60 days to do so.
Upvote:4
It seems the answer for requests submitted online is under a week.
On Wednesday 18th June I submitted two requests online, one for a journey which was delayed, one for a journey which was cancelled due to the strike. On Friday 20th I received a response to my cancelled train request, denying it due to the strike. On Monday 23rd I received a response to my delay request, asking for bank details to proceed with the claim.
Interestingly, an online request I sent Programme Voyageur (SNCF Fidélité) team took a while longer, that took about 2 weeks for a response.
More post
- 📝 How does US preclearance work in Dublin?
- 📝 How to answer Canadian Visa Eligibility question regarding employment?
- 📝 About luggage details in Doha airport
- 📝 Am I entitled to compensation for a cancelled flight within the EU if the arrival airport is partly/fully closed during bad weather?
- 📝 London to Lisbon without flying?
- 📝 Taking olive oil from Turkey to Germany in check-in luggage?
- 📝 Are there additional entry requirements for Canadians returning overland given the Covid-19 pandemic?
- 📝 Bus schedule Pereira to Filandia
- 📝 Am I allowed to stay in Turkey beyond the period of my tourist visa if I have applied for the residence permit online but am not yet interviewed?
- 📝 Schengen visa refusal and appeal process
- 📝 Are there multi-day tours from Alice Springs that take infants?
- 📝 My girlfriend wants $1500 to prove she can look after herself when she arrives in Australia
- 📝 Which visa can I apply for USA for file a divorce case?
- 📝 How can I get my air ticket after having an iterenary and being issued visa?
- 📝 UK certificate of eligibility
- 📝 Flying to Daughter's College Town, Flying Back Together: Booking Roundtrip and One-way
- 📝 nepalese citizen travelling from sydney to india
- 📝 Can you enter the Schengen area with a residency visa from another country?
- 📝 TSA PreCheck does not always show on my boarding passes
- 📝 How to get the most out of a layover in Sao Paulo
- 📝 Is there a minimum expiration date to travel to Canada with Australian Passport
- 📝 Can I travel outside of the US during my OPT, but with an expired visa?
- 📝 UK visa error in cover letter
- 📝 Leaving everything behind and moving by airplane
- 📝 Are izakaya where the bartender doesn't stand opposite the bar inauthentic?
- 📝 Should I leave the U.K. the day before my work visa expires?
- 📝 Visa free passport with a Schengen entry stamp but no exit stamp
- 📝 Anyone done ticket booking in IRCTC with "Connecting Journey Booking" option?
- 📝 Crossing French-UK border under 18 alone
- 📝 Can I travel on other forms of U.S. identification traveling from US to BVI and back?
Source: stackoverflow.com
Search Posts
Related post
- 📝 What's the typical response time for a SNCF Réclamation en Ligne claim?
- 📝 How exactly is the delay time calculated for the purposes of EU air travel compensation?
- 📝 Can a baby exit Estonia for the first time on an Australian passport?
- 📝 What time of the year is the weather warm enough for camping in Yellowstone National Park?
- 📝 Which venue has been open 24/7 for the longest time without any breaks?
- 📝 Can I get a refund from the Canadian consulate if my transit visa didn't arrive in time for my trip?
- 📝 For those who are visiting the UK, how long is the time to clear immigration?
- 📝 How can I calculate the sun rising time for a specific point on earth?
- 📝 What's the typical schedule for the New Year's Eve party in Times Square
- 📝 Can I travel to France for the second time with my visa type D?
- 📝 Uncrowded budget ski resort in the Alps with children which is also good to spend time for non-skiers
- 📝 Recalling the train/seat details for a SNCF ticket loaded onto your Voyageur card?
- 📝 Re-entering the US for the third time in a year with total of 240 Days
- 📝 Can you step out of the airport for some time while transiting through Casablanca Airport?
- 📝 What are our options to get a (e-)visa for China as a British citizen in Netherlands while restricting the time without ID to no more than a day?
- 📝 What is the average time to clear border control at Frankfurt Airport for a non EU passenger
- 📝 Show the time at milestones for a car travel route
- 📝 Can I earn SNCF Voyager points, for a booking made without the membership number?
- 📝 Entering the UK for a prolonged time of six months with no visa
- 📝 The UK's policy on time left on passport for non-EU citizens?
- 📝 Can I use a I-571 (Form I-131) Refugee Travel Document and my national passport at the same time for convenience?
- 📝 What is the time limit for using T-Mobile SIM cards in Canada?
- 📝 Travelling to America for the first time
- 📝 Where can one see the border waiting time in real time or historical data, for people queuing from the US to Mexico?
- 📝 Enter Turkey for the second time on a different passport
- 📝 How much can I claim in damages for a missed connection, on an EU airline flying through the EU?
- 📝 Standard Visitor visa refused (V4.2) for the second time
- 📝 Standard Visitor visa for wife refused for the second time (Appendix V 4.2(e) and 4.3(c))
- 📝 Applying for two Schengen visas at the same time
- 📝 Time for Visa collection after the decision