First leg cancelled - Etihad Airways refuse to rebook
Upvote:8
Your rights in a situation like this are spelt out under European Law, in particular, EU261 (official legislation here)
Unfortunately in a situation like yours the legislation is not entirely clear on what the airline has to do.
Officially, for a cancelation like this that occurred more than 14 days in advance, then airline has to offer YOUR choice of :
- A full refund
- "re-routing, under comparable transport conditions, to their final destination at the earliest opportunity"; or
- "re-routing, under comparable transport conditions, to their final destination at a later date at the passenger's convenience, subject to availability of seats."
Whilst this may appear that they need to offer you an equivalent flight at no additional charge (based on the 3rd condition), the phrase "subject to availability of seats" is generally interpreted (by the airlines, at least) as meaning seats available on that same airline. In this case, Etihad has stopped all flights between these two cities for those dates, so from their perspective there are no "available seats" for the dates you're after - leaving the only viable option a full refund.
It would certainly be worth contacting the airline again and specifically mentioning EU261 - and especially the third option above - however it's highly likely they will still not provide you seats on a different carrier at no charge.
As you were given more than 14 days notice of the cancellation, no compensation is due under the EU261 regulations.
More post
- 📝 Do you have to stay at a hotel to get reservations at Sukiyabashi Jiro?
- 📝 Staying in Germany more than 3 months
- 📝 Where is this beach on Maui's north shore, in front of West Maui Mountains?
- 📝 Trying to go on holiday to Australia with my fiancé and daughter
- 📝 10 year ban on uk visa, can I apply for a different visa type?
- 📝 Applying for a Schengen visa as a tourist in London
- 📝 Are there travel magazines that focus on the other Canadian provinces and territories, besides BC and Yukon?
- 📝 Apply for spouse visa; lost earlier refusal letters
- 📝 Will I have to get a new student visa if I apply for a change in name in my passport?
- 📝 IP address geolocation when roaming in EU
- 📝 Last Moment Upgrade to Business class, is it possible?
- 📝 Any alternative ways to find hostels than hostelworld or hostelbookers
- 📝 Can I buy online train tickets from Copenhagen to Odense and print them myself?
- 📝 Emergency Visa to US for accompanying son (for his intern)
- 📝 Obtaining paper map when arriving into the city
- 📝 XPT train pricing in NSW
- 📝 Is there a fee when reapplying for a Tier 2 UK visa
- 📝 Can my son enter the United States with just his birth abroad certificate?
- 📝 Why the deboarding in Bangkok on flight BR61 (Taipei → Bangkok → Vienna)?
- 📝 Is it safe to travel to Morocco due to the Ebola outbreak?
- 📝 UK National Express Bus LHR > CBG — often fully booked?
- 📝 How to search for a rental car along a segment of I95?
- 📝 How to pay a California traffic ticket driving under Indian License?
- 📝 Can I travel from a Non-EU country to an EU country with a residence permit from another Schengen country?
- 📝 Passport Validity Rule Confusion
- 📝 Why does TSA check IDs on US flights?
- 📝 interrail, can I check availability before buying
- 📝 Can I use "Récépissé de demande de carte de séjour to re-enter" to France?
- 📝 How to transit at Frankfurt airport?
- 📝 Tickets to the Koshien Bowl
Source: stackoverflow.com
Search Posts
Related post
- 📝 First leg cancelled - Etihad Airways refuse to rebook
- 📝 Connecting flight got cancelled after first leg of journey. Am I entitled to a full refund?
- 📝 First leg of connection delayed. Can I claim compensation?
- 📝 Is 1 hr between arrival in Frankfurt and flight departure with Etihad Airways enough?
- 📝 What does First class (fare class F) on Jetstar Airways mean?
- 📝 International travel with pet: what about the first leg (United, THY)
- 📝 Does missing the first leg of an ARNK (open-jaw) reservation automatically cancel the remainder of the itinerary?
- 📝 One person not traveling first leg of the journey
- 📝 Do Etihad airways take dimensions of the check in baggage seriously?
- 📝 Outbound leg cancelled – Can I get a partial refund?
- 📝 Qantas MEL-SYD-SCL: is the first leg international or domestic
- 📝 Which visas are checked by the airline when checking for the first leg of a RTW?
- 📝 Etihad Airways has a new baggage policy
- 📝 Skip first leg of Greyhound journey
- 📝 ITA Matrix search for London-Minsk flights with first leg on BA only returning part of expected results
- 📝 What facilities do Etihad Airways offer for a long layover in Abu Dhabi?
- 📝 What is the minimum time to check-in at the counter for an international flight with United Airlines where the first leg is domestic?
- 📝 British Airways (one-leg) flight cancelled due to Covid
- 📝 Qatar Airways cancelled the flight, but I cannot get a refund. What can I do?
- 📝 First leg brought one day forward: compensation or change my flight?
- 📝 Etihad Airways connection in Brisbane to Auckland
- 📝 How to contribute British Airways air miles to Qatar Airways without having first flown Qatar?
- 📝 Deutsche Bahn: What happens if a flexible regional leg preceding a fixed long distance leg gets delayed or cancelled when on a Super Sparpreis ticket?
- 📝 BA multi-leg flight delay at first leg - compensation
- 📝 Travelling from Toronto to India via Abu Dhabi with Etihad airways
- 📝 What should I do if one leg of my travel plan is cancelled by the airline?
- 📝 Using only the first leg of a connected flight when you need a visa for the final destination
- 📝 can i take advantage of first class perks if the first leg of my flight is economy class whilst the second leg is first?
- 📝 Skip first leg of a flight but still check-in in point A
- 📝 Are children's toy guns allowed on a British Airways flight as carry-on?