Upvote:1
For a technical issue or guidance, you would have to contact a VFS Global Helpline. If the centre through which you are applying does not have a local or direct contact, the UK centre gives the general emails:
[email protected]
[email protected]
The FAQs also note that you can escalate the issue if necessary:
What if I am not happy with the response I receive from the person on the helpline?
You can ask for the Manager on duty at any time during your enquiry if you are unhappy with the response you have received from the helpline. You may also share any feedback about the VFS Global experience (appreciation or complaint) visiting our Customer Experience page on this website
Upvote:2
Got the same issue on Greece Schengen visa application. After trying FF, Chrome and Edge here's a simple solution I found: