How are connection complications on a single KLM+Kenya Airways itinerary handled?
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Accepted answer
There is a fast lane for short connections, but that is all. Do not expect KLM to arrange a car for you.
If you miss the connection at AMS, a computer program will attempt to rebook you automatically and you will be emailed your new reservations. The program is not very imaginative, by default they will put you on the same itinerary. You are not obliged to accept these reservations: you may wish to investigate alternatives yourself and present them to KLM; airport staff have wide authority to make alternative reservations in these circumstances. (This is different to call centre staff who do not have such authority: if you can, always talk to someone at the airport.) If you miss your connection at NBO, you will have to speak to someone at the transfers desk and again seek rerouting help.
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