How can luggage get lost and never recovered if it still has a bag tag?

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How can luggage get lost and never recovered ?

It's not a perfect system. Lots of things can go wrong:

  1. Data entry error during bag reception.
  2. Transfer error of the data record while it travels through all the different airport and airline systems (and probably being transcoded multiple times)
  3. Tag smugded or crumpled to the point that it's unreadable
  4. Tag partially or completely ripped off.
  5. Tag mis-read anywhere during the journey
  6. Manual handling or data entry error during the trip
  7. Someone else grabbed the bag off the belt intentionally
  8. Someone else grabbed the bag by accident and is too stupid/lazy to return it. Or they disposed of the tag before they noticed their mistake

Funny story: when I got my bag back I noticed that the handle was badly damaged and complained to the airline (LH in FRA, I think). The agent showed me to a side room that was FULL of lost or abandoned suitcases. They offered me to just grab "whichever one you like" instead of filing a length claim from and that's what I did!

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