How can luggage get lost and never recovered if it still has a bag tag?
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How can luggage get lost and never recovered ?
It's not a perfect system. Lots of things can go wrong:
- Data entry error during bag reception.
- Transfer error of the data record while it travels through all the different airport and airline systems (and probably being transcoded multiple times)
- Tag smugded or crumpled to the point that it's unreadable
- Tag partially or completely ripped off.
- Tag mis-read anywhere during the journey
- Manual handling or data entry error during the trip
- Someone else grabbed the bag off the belt intentionally
- Someone else grabbed the bag by accident and is too stupid/lazy to return it. Or they disposed of the tag before they noticed their mistake
Funny story: when I got my bag back I noticed that the handle was badly damaged and complained to the airline (LH in FRA, I think). The agent showed me to a side room that was FULL of lost or abandoned suitcases. They offered me to just grab "whichever one you like" instead of filing a length claim from and that's what I did!
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Source: stackoverflow.com
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