I was sold 2 flight tickets that apparently were 2 indirect flights
Upvote:1
Because the checked bags were not interlined (Virgin did not agree to transfer them), I would contact Virgin again. They should be able to see from the ticket number and your mom's boarding pass that two bags were checked, and should be able to track the bags using the information there.
Check the receipt from your online travel agent, and find the e-ticket number. The first three digits indicates on which airline the tickets were issued. That can be helpful.
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