Why are CaixaBank ATMs in Barcelona so complex?
score:11
These machines have been designed to perform Every Task® bank users need to perform in a bank terminal.
Top slot : card bank note.
Middle slot: Credit or Debit card
bottom middle slot: tickets, receipts.
Left bottom slot: Outcoming Cash
Right bottom slot: incoming cash in a sealed or unsealed packign ( depends on the version).
central keyboard: substitute for the touch keyboard.
central-left or central right weird grey: NFC connector.
button arrows and trackball : navigate between options phisically, with disabled support.
right keypad : for credit or debit card pin / password.
top screen: touch screen, non-visible from the sides, filtered to cameras.
bottom screen: general information screen, provides regular feedback, offers, and promotions.
top view of the layout:
This ATM system currently holds the European ATM award for most accessible, most functional and most complete.
It has sight-less support, voice feedback support, and over a hundred languages.
Prizes won so far: Trailblazer Awards, DiscapNet, Atmia Service Award.
Spanish companies adopting similar systems soon : BBVA; Santander.
BBVA's one screen prototype: ( there's a 2-screen more closed and "private" one too).
PD: both BBVA's and Caixabank's allow the ATM machine to perform operations from a compatible phone, so, you can tell your phone to "withdraw cash", and it'll say "get to your nearest new-version ATM machine, drop your device onto the NFC contactless zone, and the cash will come out".
Upvote:4
It looks like a self service terminal, which allows (probably only CaixaBank) customers to do all sorts of tasks like executing wiretransfers, deposit cash, insert wire transfer paper templates, cheques etc.
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