Schengen overstay due to COVID-19 - need some advice

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Thanks for all the comments above. I will answer for my own question. Here is what happened: The first officer was indeed confused about my Canadian greencard and was wrong to redirect me to the E2 Department (it's B5!). After sending another email to B5, I received the following document: the border crossing certificate (Grenzübertrittsbescheinigung (GÜB)) that I can use when exiting the country.

Their response:

Attached you will receive the border crossing certificate to present to the federal police at the airport when you leave the country. Since your visa has already expired, a visa extension is no longer possible.


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Note:

This certificate must be handed out to the German Border officials (Bundespolizei) upon exit from the Schengen Area

  • it cannot be given to other Schengen Border Guards

If this is not possible, you must personally hand it over to a German consulate or embassy outside the Schengen Area. It is not sufficient to send it there by post.

The certificate will then be returned to the issuing authority.

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