Untagged bag put on to luggage belt in Toronto Pearson after US customs cleared

Upvote:3

If your baggage had no tag visible on it, it would not likely be handled by any airline, but be turned over to the airport's lost and found. You can call or email them directly.

Any items found in our terminal buildings are turned into the Customer and Terminal Services department for the Greater Toronto Airports Authority (GTAA) and may be reached at (416) 247-7678, toll free at 1-866-207-1690, or by email at [email protected].

Starting December 21, 2015, you may speak with a Lost and Found Coordinator directly at the Lost and Found office located on the ground level of Terminal 1 from 8 a.m. to 9 p.m. daily. Found items are stored for one month.

I don't think you'll be eligible for any sort of compensation from the airline, since it wasn't their fault your baggage didn't make it onto the flight.

Upvote:6

As you never tagged the bag, Air Canada has zero chance of recovering it for you, short of assigning a staff member to physically search for it. But as they never officially received your bag, they have no responsibility in the matter. So answer to question 2 is no compensation.

As you cleared through US immigration, then dropped your bag, it is most likely that when the baggage handlers found the bag without a tag at the other end of the belt, they simply put it in a secure area, where it will remain until someone comes specifically looking for it. As SwissPort is the ground handler at the airport, they are the only ones who could possibly track your bag down.

When you contact SwissPort you will need to be able to accurately describe your bag, brand of suitcase, size, color, identifying marks or id tags. If it doesn't have a name tag on the outside, is there anything inside that proves it is yours? A specific unique item or a name tag inside (I always put a business card or two inside the internal pockets in my luggage). And as it was never tagged to a destination or airline, you will likely have to come claim the bag in person when you return to Toronto.

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