Can you escape a contract if an airline maltreated its other customers?

Upvote:3

No, no, no. Just because you heard that somebody else got bad customer service you cannot step down from a contract. "Mental illness" is unlikely to make this cause better. In any case we cannot judge this without knowing if the mental illness is somehow related to the bad service experience.

If, let's say hyphothetically, your father were physically handicapped and the airline forced, as has actually happened in another case, a passenger to get out of his wheelchair and walk up the stairs to the plane himself, then maybe.

In the current case the judge will probably just say, yeah paranoia is not not good enough reason. Don't travel if you are so paranoid.

Upvote:7

My strong instinct is no. To qualify for a refund, your father would have had to be directly affected by such an action. Quite surely, from the negative press received from the event, and the CTA ruling, Air Transat would not do that again. Air Transat may choose to provide a refund for customer goodwill purposes, but (pending answers from our lawyer friends) I don't believe it is obliged to provide a refund here.

To escape the contract, your father would have to demonstrate breach of the transportation contract - and that hasn't occurred here.

If your father's ticket is subject to some refund terms by default, they will still apply, but that likely would not include a full refund.

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