No rental cars available even though the booking is confirmed
score:3
Accepted answer
Should he just leave the reservation as is and book through another agency?
Unless you are willing to wait an undetermined period of time, try other agencies and consider "non-traditional" car rental companies such as Zipcar and Turo. Zipcar works 24/7 and Turo can be peer-to-peer, but I don't how long they will take to process your membership application on Christmas day.
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