Baggage movement help at Seattle airport

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Sea-Tac airport states that arranging this kind of assistance is the responsibility of the airline.

If you need assistance getting from the airline ticket counter through security and to your gate, please arrange this directly with your airline. This service is provided at no charge, but gratuities are greatly appreciated.

From Your Ticket Counter to Your Departure Gate

Please contact your airline directly to make a reservation prior to your arrival at the airport.

From Your Arrival Gate to Baggage Claim

Please contact your airline directly to make a reservation prior to your arrival at the airport.

You stated that you only need assistance after baggage claim, so perhaps this is why Singapore Airlines suggested that you contact the airport. Hence, it might be easier to request assistance for the whole journey. It's not unreasonable for someone recovering from shoulder surgery to request being helped all the way from the plane. The Sea-Tac site doesn't really explain how to get assistance after baggage claim, but I can't imagine that in this case your daughter will just be left to fend for herself. Almost certainly, help can be arranged from baggage claim to the taxi rank.

Your daughter should contact Singapore Airlines again using this form and request "Meet and Assist". Or, if the journey is within the next 72 hours, she should phone their Seattle office on 1-800-742-3333.

Upvote:0

There will be help available according to iFly.com.

It says to arrange this with the airline, but as you have already contacted the airline, you can contact the airport by telephone.

I also can’t imagine another passenger not helping you as well. There are a lot of luggage trollies, so I’m sure someone can get one for you and help put your bags on it but you should get help arranged in advance.

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