Airline caused missed international flight. What are my options?
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As your flight originated in the EU, the rules of Flight Compensation Regulation 261/2004 (EU261) apply.
If there are no other issues which may be your fault (arriving too late at the airport for instance), or extraordinary circumstances (a strike by ATC staff for instance), a delay of 12 hours means the airline owes you a compensation of €400 (if the distance was up to 3500 km) or €600 (above 3500 km).
Check the details of the regulation of exceptions and limitations.
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Source: stackoverflow.com
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