Charged back flight with Condor back in March and now they're trying to ask for payment. What are my options?
Upvote:3
EDIT: The answer below may not be entirely correct. It's probably still a good approach and is not going to do any harm, but I just took a look at the actual law https://eur-lex.europa.eu/legal-content/EN/TXT/HTML/?uri=CELEX:32004R0261 and it seems like the "operating carrier" is on the hook, not the "marketing carrier". So Condor may have been correct in stating that you talk to Lufthansa. This makes not a lot of sense from the passenger's perspective, since the "marketing carrier" took your money, but that appears to be the way the law is written.
ORIGINAL ANSWER
You may have to prepare for a fight here. Document everything with date and time, screen shots, receipts, etc.
Write them a certified letter, where you state.
- You booked a flight with Condor on date XX for US$ YY
- The flight was cancelled on date ZZ
- Per regulation EC261 you are entitled to a full refund.
- Condor has wrongfully refused the refund on date AA and BB
- You had no other choice but to reverse the credit card transaction on date CC. The credit card issuer fully accepted the reasoning and the documentation for the reversal
- Hence you don't own them anything, and there is no outstanding balance. Condor has violated EC261 by refusing a refund.
- You ask them to immediately delete any outstanding balances and clear your account.
- You will consider any further attempt to collet any balance from you and specifically the involvement of a collection agency as harassment and will consider follow up legal action should it occur.
It would help to have a lawyer write this, but it's also perfectly fine if you write it yourself. If you have a friend with some basic legal experience they can perhaps look it over.
Chances are they are just trying to scare you into paying and the more forceful you come back, the more likely they are to back off.
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