Is MyTrip.com safe to use?

My trip.com are an absolute nightmare to deal with if anything goes wrong with your trip, or you have flight cancellations etc.. If all you want is the absolute lowest price possible to get somewhere, then crack on and use them, but I would advise you to get the most comprehensive travel insurance available.

I think they have the worst customer support phone service I've ever encountered. If you don't believe me just try ringing the support number before you book a flight, if someone speaks to you within an hour you are extremely lucky, now imagine that you are stuck in an airport or a foreign country with a cancelled flight and you're trying to get hold of them!! There isn't even any route you can take on their website to complain or highlight this inept service. It's just not worth whatever the saving on the flight is, they really are a terribly run company.

They are the worst I have ever encountered. They tried to extort 2 payments for a flexible ticket change of departure date. Then they changed my ticket from refundable to non-refundable, without my knowledge or consent and when I cancelled my flight it took them a month to get back to me. By then I had travelled with someone else and I now find that they are refusing to refund, even though they made the changes and I didn't know - absolutely criminal

For some odd reason changing the flight has to be done over the phone. Instead of acting on the email "please change my flight from this date to that date for all passengers, yes, thank you" they:

• ask you to call,
• wait 40 minutes in the que,
• ask you to spell the order number, repeating it 4 times
• then having you wait for 20 minutes until they effectively are looking for their colleague to make the change

Mytrip.com tickets are not cheaper than buying directly from the flight companies and they have ultimately high friction upon any kind of changes.

I used MyTrip booking system and paid by my credit card. However when the airline cancelled my booking and I need to reschedule my flight, I had/have very hard time to contact them. First I found the contact number from their Website where MyTrip asked me to do so. I called the number, However, the only answer got from the call was:"We're sorry, please call again". I tried many time each day for more than 10 days. I also sent inquiry through their Website, few days later, I received an email and gave me another number number to call which I did but I was told by the phone company "the number you've called has been disconnected". So my only option was to keep sending emails. Finally after more than 30 days, i received a call from India. But the phone connection was poor and was dropped a number of times. finally the call was dropped again and they never call me back again. Until now, after more than 40 days, my airline ticket reschedule has not been done! My only luck is the date I booked is for 19 March, I still have 45 days to try to reschedule the ticket. Hopefully, I will resolve my issue IF MyTrip will do it for me.

I was very skeptical given the negative TripAdvisor reviews but they support PayPal payments so I've figured I can always ask for a refund if it fails. Luckily it worked great - I've received all 3 confirmed PNRs within 30 seconds of completing the payment and all 3 PNRs worked correctly on the airline website. As far as I can tell MyTrip is legit.

Update: took the first two flights from the itinerary now, didn't encounter any issues. The third flight went fine too.

Context: I was searching for a multi-city itinerary from Central Asia to America to Europe and SkyScanner suggested booking it in one click on MyTrip. It seemed priced better than what I could find on Google Flights, though later I've realized it was due to splitting the itinerary into separate tickets vs. booking it as a single ticket. I could've purchased it all via airline websites (and probably would've, if I realized MyTrip's price is the same as 3 separate tickets), but in the end it worked and saved me extra clicks, so I have no complaints. Though I imagine a less-experienced traveler would be irked due to not realizing the difference between separate tickets vs. a single itinerary.

NB: I'm not affiliated with MyTrip in any shape or form. Leaving this answer here as I couldn't find any credible reviews of their website and was nervous before booking.