VAT refund at Luton airport

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You need to get a VAT refund from the merchant when you make the purchase. The refund form is filled by the seller, at the time of the purchase. Not all sellers participate (look for "Tax Free" or "VAT Refund" stickers), and not all purchases are eligible (there's certain limit, IIRC 50 GBP or something like that, per purchase).

Drop-off box for later processing means they're going to send you a check to your home address. It will take a couple of months, and the check will be in GBP, so keep in mind what you're going to do with it back home.

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Also, according to this page under some circumstances you won't need to have the goods sighted. I assume the following applies at Luton:

"If there aren't any customs officials at the port or airport you're leaving from, there will be a telephone you can use to ring an official or a clearly marked customs post box in which you can leave your refund form. Customs officials will collect it from there and if they are satisfied that all requirements have been met, they will contact the retailer to arrange your VAT refund."

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