How to change my loyalty program online before check-in?
score:2
Doing so seems impossible before check-in but is no hassle at (online-) check-in.
So I did call up website support and customer service of Lufthansa and Miles & More. Staff was not knowledgeable on my request and they even wrongly told me there was no chance to change the loyalty program selected during booking at all (but the same employee did take out the originally selected program from the records).
However it was no problem selecting the milage program to which to credit miles at online check-in.
Upvote:5
There are up to 4 fields that a booking can contain to do with your frequent flyer number:
- FQTR - FF# used as source of a redemption booking
- FQTS - FF# used for status, i.e. lounge entry
- FQTV - FF# of account that will be credited
- FQTU - FF# of account used to upgrade
They're not all available, and even if they were, often the airline agents aren't trained to use them all since having more than one in a PNR is uncommon.
It sounds like you have an FQTS and an FQTV entry in your booking, but you want to be sure that FQTV is correct. You can try bringing up the booking in any other star alliance member web site, but if you wish to be sure, you should call the airline.
There's another complication in that the flight information is transferred to the departure control system (DCS), it's possible to end up with boarding passes that indicate one FF# and the credit is made to a previously entered account, depending on when you update the information, and how it is done.
If it's more than a few days out, I would call the airline, otherwise I would change the number at check-in. Get a printed boarding pass with your FF# on it so that you can submit it if the account is not credited.
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