score:2
To have a crying boy ask that question is certainly a hard situation.
However, the entire New Testament is completely clear that without faith in Christ, proven by the way a person chooses to live their lives (repentance and good works based on faith in Jesus), it is impossible to please God.
I discern that the pope gave the boy, and everyone who heard, false hope. Many people baptize their children in the Catholic church "just in case", but neither believe nor live it themselves.
I have many family members who died without faith and repentance. It was hard to accept, but the Bible is clear they will not be in Heaven.
Lies never give God the glory.
*Someone pointed out I should at least give a few verses. They're right. Here you go: