Whom do I have to contact for a ticket refund in case of denied boarding (in the EU)?

3/4/2019 6:53:18 PM

In most countries, you would have to request a refund from Flighttix, the ticket seller.
In some countries, customer is protected by joint and several liability. In this case, if Flighttix is uncooperative, you could legally request a refund from Etihad.
You cannot, however, request a refund from both parties at the same time.

3/4/2019 4:26:23 PM

Etihad could possibly help you rebook your ticket on a new flight, but if you want a refund, you need to first contact the ticket seller.

Credit:stackoverflow.com‘

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