While checking in I find out Lufthansa cancelled my flight: any recourses?
- By
- Aparna Patel
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- 7 Aug, 2023
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0> Contact directly Lufthansa’s customer service by phone and try to figure out with them what actually happened, they may be willing to help you to resolve your issue.
1> Call your credit card, explain them what happened (you never recived any tickets even if it seems you got a confirmation) and that you want to have the transaction reimbursed. You’ll have to file a so called fast-claim form with some information and attach some proof of you being scammed. Usually the credit card will reimburs you.
1b >If you paid with SEPA Direct Debit less than 8 weeks ago you’re still able to ask your bank to withdraw the payment (without any need of proof)
2> If they ask you for an email address, provide one that you ckeck (and also giving a look to the spam often is not a bad idea)
We can only guess, but the reasoning you listed that they gave you seem rather fishy. Lufthansa would never use your credit card to buy a Copa flight; maybe you booked from an associate of Lufthansa (like eDreams or gotogate or whatever), or from some scammer to begin with – again, we can only guess. Not having any electronic ticket number also heavily points to scam. You should never never never accept a missing e-ticket as ok; you must get a ticket number after booking, or it’s a scam or another problem that must be addressed.
It is your duty to enter an email address that you monitor; what else can they do if there is a problem than email you? So you can hardly blame them for the email being in your spam folder, and you probably will end up losing the whole trip, or having to re-buy the copa leg – always assuming there is a real booking…
For this, go to www.lufthansa.com, and not any link anyone emailed you, and check with your booking code there. If it is there, you can probably save your trip by either moving or rebooking the Copa leg. If they have never heard of it, you fell for a cheater… try to get your money back through your credit card company.
Credit:stackoverflow.com‘