Which countries apply the EU rail passenger rights domestically?

2/17/2016 12:26:53 PM

It’s true that EU “laws” are not automatically valid, instead, specific countries need to implement them in their local laws.

I will focus on the lateness part here (not luggage and/or injuries).

Some common rules not always listed include:
a) No refund if some other train with less delay (than eg. 1h) was available
b) No refund if you were informed about the delay before bying the ticket
c) Special rules (or no refund at all) for discounted tickets like week/month/year pass etc.
d) How/where to get the refund varies greatly
e) Sometimes, refunds are coupons with expiration date
f) For two-way-tickets, the price of one way is used for the calculations

Some countries, in alphabetical order (might add more later):

Austria
More than 1h late, not only regional trains: 25% refund if these 25% are at least 4€
More than 2h late, not only regional trains: 50% refund if these 50% are at least 4€
http://www.oebb.at/en/Services/Passengers_rights/Train_cancellation__delay/index.jsp

France
Depending on the company eg. one of these:
a) 1h 25%, 2h 50%
b) 1h 25%, 2h 50%, 3h 75%
c) 30min 20%, 1h 50%, 2h 100%
Not all trains are eligible, domestic trains can be queried online.
http://faq.captaintrain.com/article/168-delayed-train-compensation

Germany
similar to Austria
http://www.bahn.com/i/view/GBR/en/services/passenger_rights/passengers-rights-online-form.shtml

Italy
For trains with mandatory seat reservation: 1h 25%, 2h 50%
Cancelling the journey and getting a full refund (for the part not used, if applicable) is possible too.
http://www.italia.it/en/useful-info/rights-for-tourists/railway-transportation.html

Netherlands
Depending on the company and the delay reason eg. one of these:
a) 1h 25%, 2h 50%
c) 30min 20%, 1h 50%, 2h 100%
https://www.nsinternational.nl/en/after-the-journey/compensation-for-delays

Norway
30min 50%, with some exceptions
https://www.nsb.no/en/our-tickets/booking-conditions/how-to-claim-a-refund-and-compensation

Spain
Varies depending on route, train and reason.

Sweden
1h 50%
https://www.sj.se/sj/jsp/polopoly.jsp?d=5684&a=175894&l=en

Switzerland
1h 25%, 2h 50%, only if the refund is at least 6CHF.
https://www.sbb.ch/en/station-services/services/sbb-customer-service/passenger-rights/helpfaqs.html

UK
1h late 50% refund, or 100% if journey cancelled
http://www.nationalrail.co.uk/times_fares/ticket_types/72098.aspx

About hotel costs etc. if necessary, on many sites it is not mentioned at all, so I would not rely on that. I’ve seen something for Austria and Switzerland, but somewhat limited.

Credit:stackoverflow.com‘

About me

Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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