When my train is cancelled and I choose to travel the day after, what compensation am I entitled to?
- By
- Aparna Patel
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- 24 Jul, 2023
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I’m going to attempt to answer this as best I can, as I’ve had similar issues in the past; but I don’t believe there is a single straight answer.
In cases where I’ve vastly changed my travel plans (but still travelled) as a result of delays, I’ve contacted the operator’s customer services and explained the situation. In a lot of cases, they decided to award compensation for the delay that I would have incurred had I actually travelled on my originally intended journey and time. In this case, I’m thinking specifically of a CrossCountry journey I made that became heavily delayed where I ended up diverting from Derby to Crewe. They gave me compensation as if I’d travelled to Derby.
I would assume that this same idea would apply to travelling on different days; but in any case, it sounds like it’s something that’s largely not officially specified, and train operators have their own ways of dealing with it. Specifically, I can’t imagine any operator deciding not to compensate you at all; but I don’t think a specific passage that guarantees you compensation can be pointed to.
Reading the document, I assume that your question is related to UK, isn’t it? 🙂
I have found a page that details more or less what you are looking for. If your train is cancelled or delayed, you are entitled for a full refund. Then for the compensation, it is usually 50% of the ticket price.
You need to take into considerations that this compensation might not be applicable in special situations when the delay or cancellation is out of the control of the operator (like a war, act of god, etc…).
It also looks like you have different policies for each company so it is hard to provide a very specific answer without the train company name.
Few other points :
- if you decide to delay your travel because of the circumstances, you will probably want to seek the train company agreement and rather not assume that you’ll be covered de facto because of the circumstances. Try to get a signed paper to cover yourself.
- compensation will usually not go beyond the ticket value. You will always find exceptions to this common rule but usually companies try to restrict compensation to ticket value.
- compensation will usually take the form of vouchers rather than money and you are likely to eventually obtain more in vouchers than money…
- if the train company has no other choice, they might pay for the hotel but this isn’t automatic at all and they will make all they can to avoid it. They will potentially have to pay also for your meals but I am not sure if this is detailed anywhere in laws or conventions (vs airlines where everything is pretty well set).
- they might also offer to transport you via a bus rather than a train (which isn’t really a compensation but rather a workaround in this situation).
For Virgin Trains West Coast, check out this form to know the compensation you are entitled to.
Credit:stackoverflow.com‘