In my experience there are two possible explanations. The least likely one is that the person who checked you in does not understand the booking.com procedures. The more likely explanation is that the hotel is trying to save the amount of the commission due to booking.com. Bring the matter to the attention of the hotel reception and reply to booking.com that you checked in to the hotel on time. When you check out be sure to get an itemised bill and keep it until the matter has been resolved.
Credit:stackoverflow.com‘
5 Mar, 2024
4 Mar, 2024