But does this apply if we weren’t traveling by our original trains?
It does, as you are allowed to take any alternative train if a delay of at least 20 minutes at the destination is expected (which I assume was the case here, since your train was cancelled).
As for the exact delay, the staff in the DB Travel Centre will be able to look that up if you provide them with the number of the train on which you arrived in Stuttgart.
On a side note, I would recommed taking the “Fahrgastrechteformular” to a train station instead of mailing it, since the staff there can tell you immediately whether your claim is valid and, in some cases, even pay you the compensation in cash on the spot.
The easiest way to claim compensation is to get a “Fahrgastrechteformular” at a DB Information booth at a major German train station. Fill it out, attach your ticket, seal the envelope, and throw it into a German post box (postage is not strictly necessary if the envelope has an “Antwort” line at the front — from abroad, you will need to add postage and perhaps replace the “Deutschland” by “Germany” in the address, depending on from where you mail it). If you used an online ticket, there may be the possibility to request a compensation for delays online.
If you do not know when exactly you arrived, just write something like “ca. 14:00 – 15:00” in the field in which they ask for your actual arrival time – they have to look it up anyway.
You should supply bank account information for a bank account running in Euro currency in the SEPA area in the reimbursement form – no clue what happens if you don’t (perhaps they send you a voucher then).
Credit:stackoverflow.com‘
4 Mar, 2024
4 Mar, 2024