Advocacy organizations provide some good guidance about how to resolve this kind of consumer issue. I followed guidance given at Elliott.org.
At all times:
The following things make complaining to Booking.com quite difficult:
[email protected]
you will receive an email autoreply indicating that the mailbox is not checked.The path of escalation to a refund was as follows:
After step (5) I was contacted by Booking.com and a refund was arranged within 24 hours. I was paid in Booking.com credit, which you can withdraw to the payment card of your choice.
As answered elsewhere, I could have pursued a Credit Card dispute with the accommodation provider. This is discussed in this article as a ‘nuclear option’ to get repayment.
Contact whoever took your payment (and whose name is on the credit card charge).
Inform them that you expect a full refund of YYY$ by XXX date and that you will initiate a charge back with the credit card company if you haven’t received the payment by then. Keep a copy of the communication.
If the company tries to weasel and finger points to the other party, simply tell them. "You took my money, you will give it back". Whoever charged is also responsible for the refund.
If you haven’t received the payment by XXX initiate a charge back with the credit company and provide them copies of communication (if asked).
Check with your bank right away what the process and time-outs for a charge back. Make sure that you can initiate the charge back before it times out (some banks set this as short as 3 months)
Credit:stackoverflow.com‘
5 Mar, 2024
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