What happens if you don't "collect" an Oyster top-up or transfer in time?

3/10/2014 8:12:35 PM

Nice question. Not sure what happens if you do not collect your transfer in time. However, as per the question title, if you do not collect your top-up in time (which would have normally been purchased online using a debit or credit card instead of an Oyster transfer), here is what TfL officially has to say:

If you do not add your Travelcard to your Oyster card within 2 days
after the chosen start date, or your pay as you go credit within 9
days of the order date, your order will be cancelled and automatically
refunded.

For your case, I would suggest to take an additional step after telephoning TfL. The current number is 0343 222 1234 – 08:00-20:00 seven days a week. The only time I telephoned TfL to ask about refunds, I did not get reassuring answers and was told to visit a ticket office to find out. Therefore, after telephoning TfL to find out the answer, I would suggest writing to TfL at http://www.tfl.gov.uk/contact. The TfL team replies to written communication with a high degree of detail. After receiving TfL’s reply, you can post the same over here as the correct answer to your question.

Edit: In response to the “Idea of Next Day” in your question, here is what TfL has to say: Pay as you go orders placed before 11pm, will normally be available for pick up the following morning, for a period of up to 8 days. Orders placed after 11pm will take an extra day to reach the pick up location.

3/10/2014 9:11:17 AM

If you pay for a ticket with a credit card and fail to collect it, then they would refund the amount to your credit card. It is hard to tell what happens in your case, but I imagine they will put it back on your lost Oyster card. I guess you need to call then to find out.

Credit:stackoverflow.com‘

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Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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