What can I do if a hotel booked online turns me away but keeps my money?

1/26/2017 11:57:35 PM

When you check in, most hotels make you sign an agreement when they take a deposit. That piece of paper would have been dated and signed. If the hotel can’t furnish that, then they have no basis of saying that you stayed with them. Your credit card company will most likely ask you for a detailed letter stating what happened. I would recommend that you request a copy of the deposit agreement and if they can’t furnish that, then clearly, you did not stay there. If in the event that doesn’t work, you can file a police report and request the security tapes (assuming they have them set up). The tapes would show you left the hotel. If you have proof that you were in Houston that night after you drove home (maybe you bought a pizza and have the receipt, or stopped to get gas), all those will help you.

Credit:stackoverflow.com‘

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Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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