Unable to charge HP NoteBook 840 G4 laptop while being overseas

8/22/2018 2:03:44 PM

Thanks a lot people for your time and patience and advice. All of you really tried to help me resolve my problem.

This is incredibly ridiculous, but the problem was not in the cord or adapter or any kind of hardware. I called HP support center to figure what might have gone wrong. It seems like I shut down the laptop before my flight, but what (probably) happened is the laptop didn’t shut down correctly, rather went to hibernate mode.

In this case (according to the HP support guy), the laptop won’t charge at all (WHAT???) from any sort of cord / wires / chargers. In order to resolve this

the user has to hold the power button on the laptop for 10 seconds.

Before he/she sees some light flashing on the keyboard then release this power button.

What is this: security feature? Power saving feature? Bug in the software? God knows! And I’ve been struggling with it several days.

Good thing that I didn’t decide to replace the battery, for which in this specific HP model I would have to take the bottom cover out in order to get to the battery. And in our company this is against the policy to dig inside assigned hardware (sealed), which might get us punished even with employee discharge 🙂

8/18/2018 7:29:21 PM

Try a power outlet outside your room/hotel.

It is known that in several countries, namely Italy, the electric outlets in many famly/small chains hotels are only good enough to drive electric shavers or similar devices on purpose.

Whilst it does not appear your case, it could also happen all your room outlets are broken. It already happened to me twice.

8/19/2018 6:28:21 AM

There’s nothing in your pictures that indicates that they shouldn’t work on a European grid. I think you need to treat this exactly like any other instance of: My laptop and/or its power brick died unexpectedly while I’m traveling.

Assuming your employer is not so large that they have an office (with local IT support) near you, typically the plan would be something like:

  1. Call HP in the country you’re in and get the address of resellers or repair centres close to you who might be able to sell you a new (local) power brick.
  2. Call your boss and get his/her blessing to buy that and expense it later. (Also get them to find out if your company has any worldwide service agreements that cover the laptop).
  3. When you’re there, ask politely if you can plug your laptop into one of their supplies for a minute or two, to make sure it is the power brick rather than the laptop that’s dead.
  4. If it’s the laptop, then you’re in greater trouble.

Credit:stackoverflow.com‘

About me

Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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