Tube delay on a cross-London rail transfer, who to claim compensation from?
- By
- Aparna Patel
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- 23 Jul, 2023
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Found a case of someone else who successfully did this:
They had a signal failure / fire and after a bunch of delays, missed their train at King’s Cross.
Long story short, they applied at the TFL station for a ‘delays on the underground compensation form’, in which the supervisor puts your surname and details of the delay, and they sent this off, and apparently it was successful in their claim.
I certainly don’t see how it could possibly be a claim from the train company – they’ve done nothing wrong and you want to claim from them? Or TFL tells you to claim from them? TFL caused the delay, it’s their responsibility.
However, do note Moneysavingsexpert has an article on this and notes a few conditions where you CANNOT get a refund – for example, when it’s an act of God, passenger on tracks, or when the delay is under half an hour. You also have to show you allowed yourself a ‘reasonable’ length of time to make your train (whatever ‘reasonable’ means, it’d get closed here as subjective) 😉
Credit:stackoverflow.com‘