Receiving a compensation from SNCF after missing ferry due to delayed train

9/1/2015 12:16:34 PM

SNCF terms & conditions, August 2015 edition:

Si un train est annulé ou en retard et si le transporteur peut, par
expérience, prévoir objectivement que le lieu de destination défini
dans le contrat de transport sera atteint avec plus de 60 minutes de
retard, le voyageur peut, dans les conditions énoncées au point 9.1.3
ci-dessous : a. exiger le remboursement du prix du transport
correspondant au voyage qui n’a pas été effectué ou à la partie du
voyage qui n’a pas été effectuée …

Google Translate, cleaned up a bit:

If a train is canceled or delayed, and if the carrier can, from
experience, objectively predict the destination defined in the
transport contract will be met with more than 60 minutes late, the
traveler may, within conditions stated in paragraph 9.1.3 below: to.
demand reimbursement of the price of transport to journey was not
performed or the part of the journey that was not performed.

So if you had purchased a combined train & ferry ticket from SNCF, and the train was more than an hour late, SNCF would indeed have been liable for 100% of the ferry ticket price.

However, since the ferry in question was apparently not “defined in your contract of transport” (=train ticket), you’re officially out of luck. Of course, this doesn’t stop you from trying to get a refund, but I can’t find any grounds in the T&C for you to justify this.

Credit:stackoverflow.com‘

About me

Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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