Oyster card broken – can I get a refund?

5/24/2016 9:27:39 AM

The TfL website does not mention a deposit refund for faulty Oyster cards. They only mention that after you get a new card they will transfer the credit and passes you had on the faulty card. Quoting from TfL:

Faulty Oyster card

If your Oyster card doesn’t work when you touch it on a yellow card reader, it may be faulty.

You’ll need to get a new Oyster card and add some pay as you go credit. Staff at a Tube station may be able to issue the new card for you with some credit on it.

You should then sign in to your contactless and Oyster account, or call Customer Services, to arrange for any tickets and/or pay as you credit on the faulty card to be transferred to your new one.

If you had a discount on your faulty Oyster card, you will need to take it to a Tube station to get it reset. If necessary, remember to take your discount photocard with you.

It would seem that you can get a refund for the deposit only if you return an unneeded Oyster card:

No longer need your Oyster card?

If you no longer need your Oyster card, you can get a refund for:

  • Any unused pay as you go credit
  • The remaining value of any Travelcard or Bus & Tram Pass season ticket
  • Your deposit

If I were you I would contact TfL and ask them directly about the deposit refund for a faulty card.

Credit:stackoverflow.com‘

About me

Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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