Missing bag report swindle

12/11/2015 1:52:42 PM

The employee at baggage services should have filed a Property Irregularity Report on Worldtrace immediately and given you a print out with a reference number on it. I have no idea why they would suggest you go and talk to the check in people. The check in person probably doesn’t even know how to do it, it’s a completely separate system.

Unfortunately, without that Property Irregularity Report filed in the system, it is quite hard for BA to know if you are telling the truth. That is why they are being stubborn—there really is no record that your bag was late. However, when your bag was delivered to you on an alternative flight, it will (usually) have been re-labelled, possibly by hand. The new tag usually includes the expression “RUSH” [because it is being manually delivered to the aircraft] and a new baggage identifier for the computer system, and new flights which are clearly different to the flights you flew on. That re-printed label is evidence that your bag was mishandled.

In your shoes, I would write a polite letter to BA customer services explaining what happened, and include a clear photograph of the new bag tag, explaining that this is the evidence that it was delivered late and you expect to be compensated for your loss. Do not descend into blaming incompetent employees, just stick to the facts:

  • your name and your PNR reference for your ticket;
  • the time, date, origin and destination of the flights;
  • that your bag was delivered late;
  • that baggage services refused to provide a Property Irregularity Report, so you are including a picture of the late bag tag as evidence;
  • that the bag arrived the next day;
  • that reasonable and necessary expenses were incurred, receipts are attached; and,
  • that you expect the expenses paid into your personal bank account numbered ###. Depending on where you live you may also need to provide a sort code or other detail.

Include receipts or a credit card statement for items you’ve purchased. For your own security, redact the parts of the statement that are not important for the claim.

I appreciate that this is not helpful to you now, but for future reference, do not ever leave the baggage collection area without either your bags in your hand or a printed Property Irregularity Report from baggage services. Only baggage services can help you, no one else in the airport can do anything about it.

Credit:stackoverflow.com‘

About me

Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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