I have had one experience with them as well in Jan 2015. Everything went fine. I had worse experience with other booking agents since they have blocked my card while booking online. I guess I can recommend this website.
I have just returned from China and made my bookings online through LoL. Flew Hong Kong to Beijing then to Xi,an, back to Beijing and then back to Hong Kong. Was also a bit worried when flight confirmation did not come through initially, so phoned their help desk. Was pleasantly surprised at the efficiency and got my emailed confirmations whilst talking to them. All flights were spot on and there were no hitches in China. Flew all the legs Air China.
I came across them and found a fare cheaper than any other agent also via SkyScanner, i was a bit worried because i had never heard of them.. and also after reading this thread, however, i contacted Tui via a private message on Facebook and they confirmed that LOL is an agent that is part of their group! So, happy booking.
I have one experience with them. In January 2015 I tried to book some flights with them, but I didn’t realise that I’d managed to break the mail server configuration for the domain which I use for dealings with companies. (I give them each a different address so that I can identify the source of any spam I later receive).
Obviously their confirmation e-mails didn’t get through. They did phone me and left a voice message saying that there was a problem. By the time I got the message, worked out what had happened, fixed the server config, and sent an e-mail to their customer support desk, the reservation had been cancelled by the operating company. Looking at my e-mail, it seems that I made a replacement booking directly with Iberia, but I can’t tell you whether that was because it was now the cheapest option or whether it was just to play it safe.
You can draw what conclusions you wish, but in my opinion a scam site wouldn’t have bothered to leave a voice message.
Credit:stackoverflow.com‘
4 Mar, 2024
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