In most hotels it is not a problem to arrive before the official check-in time but I have experienced a few times now that they tell you they will charge you extra to let you into the room before the listed time (even if it is only a few minutes) or even start doing the check-in paperwork before the clock reached the appointed minute.
Or in the other case, they were willing to store our luggage but at a rather high rate. (If we had known we would have stored our luggage at the railway station, which would likely have been cheaper.)
That place did get that as a remark on the review I gave them.
I’m sure this differs for every Accommodation provider and they would all have their reasons for their ‘early check-in’ policy. (To charge or not to charge, that is the question?) I doubt very much if it is just to get more money out of guests because as a hospitality service they would risk upsetting guests. We have a farm/small holding, other self-employment and also offer rooms for B&B. We state quite clearly what our earliest check-in time is for guests. This enables us to leave the house once guests have checked out, to tend to the animals and farm jobs, back to clean the rooms, and also to get other things that need to be done off the premises. We have quite a strict time-table to work by. We are now getting more and more guests telling us that they need to check in earlier than our check-in time. And getting upset when we tell them they may not be able to. From our point of view why did they book with us if they knew they needed somewhere they could check-in earlier? Usually we find it was not essential for them to check-in earlier but just more convenient for them. If guests really need to check-in and access their rooms earlier in the day, then we have to get in extra help so that one of us can clean/be ‘on-duty’ back at the house, and this costs us our own time and money. But guests are welcome to drop their luggage off and pick up a key if they let us know first. As a different scenario, if someone knew they had to be at a certain place by a certain time, but their plane/train schedule wouldn’t get their in time that day, would they ask the train service to run earlier for their convenience?
I think basically it is all down to being considerate and looking at the others point of view.
Let’s say that the hotel has a check out time of 11:00 a.m., and a check in time of 2:00 p.m. Then I would divide the day into three time zones.
Before 11:00 a.m.
From 11:00 a.m. to 2:00 p.m.
After 2:00 p.m.
If you check in after 2:00 p.m., it’s clearly ok. As a practical matter, if you check in at 1:30 or 1:45 p.m., there shouldn’t be a problem.
If you check in before 11:00 a.m., there could be a problem. A room might be available only if someone has checked out early AND the hotel had time to clean it. If there are a lot of people checking out around 11:00, it might take until 11:30 before the first batch of rooms is cleaned.
So that leaves a “window” between 11:30 and 1:30. Within this window, the later you check in, the better. There could be a large difference between 11:30 and 12:30, and by 1:30, there might not be a problem at all, as discussed above.
There is an alternate scenario. Some hotels will allow a “partial” check in. That is, you can register as a guest and stow your luggage with the hotel at say, 11:15, go to lunch, or whatever, and be assigned a room when you come back between 1:00 and 2:00.
And finally, if the hotel is “not busy” and has some empty rooms, you may be able to arrive at 10:30 and get a room.
It’s true that an expensive hotel probably has a larger cleaning staff and more rooms available at 11:30 than a small one.
On the other hand, it doesn’t hurt to ask politely at any hotel, and find out what the hotel can do for you at any given time.
I’ve spent my entire career (16 years so far) in hotels, and whether it is uncouth or not depends on your approach.
The hotel where I work currently has a 3PM check in time (and an 11:00 check out time.) It’s not unusual for people to show up at 9:00 and throw a fit if they can’t check in yet. THAT is uncouth, as if they expect us to throw people out early so they can check in.
However, if someone comes in early and ASKS if their room is ready (rather than demanding) I’m happy to oblige if the room is ready. If not, I offer to hold onto their bags until the room is ready. I currently work in a small boutique hotel, so if we’re sold out rooms may not be ready until actual check in time.
So, asking to check in early is not uncouth. Expecting it, demanding it or giving the desk clerk a hard time IS uncouth. Don’t get me started on late check outs! That is about as rude as can be!
Over the last 8 years, I have worked out I have stayed in just under 100 hotels. If it is a city I know well, and am certain of my time between work and hotel, I will usually check in very late – after I finish work. Otherwise I check in as soon as possible after I arrive.
If I’m late, I let the hotel know in advance – partially to be polite, but also to avoid having my room cancelled on me if they think I am a no-show.
If I’m early I just turn up on spec. If a room is available, then I’ll check in. If it isn’t, I always check in my bags and invariably the bell hop takes them to my room so they are they by the time I return.
Admittedly I don’t tend to stay in anything less than 4 star so haven’t really tested this in cheap hotels, but I do feel that the only impolite action is to fail to inform if you are going to be late.
It is a service sector – they want your custom and will usually ‘bend over backwards to accommodate
you’. Some will have the availability (and if so it would probably otherwise go to waste) and will not charge and others will charge (great for them, revenue they would otherwise have missed out on).
uncouth “Lacking good manners, refinement, or grace” – has nothing to do with it, for hotels.
I am often away for two to three weeks at a location at one time and about half the time arrive at a hotel in the early hours. Of course I expect to pay for that night if checking in before about 8 a.m. local – it is the only way to be reasonably certain of a room before about noon to 2 p.m. Thereafter I would “take my chances” – and not expect to pay extra. Few hotels are fully booked for other than a few peak periods and the rooms are not made-up ‘to order’ but almost as soon as the previous occupants have vacated. So, unless occupied by someone else after around midday the day before, they will be ready anyway. I would ask, and if Yes, there should be no issue (nor additional cost) and if No, I’d just wait.
Hotels often have people checking out in the wee small hours so a room may be ‘available’ but not made-up and if that is offered and accepted I would certainly not expect the hotel to charge extra.
It IS different for the smaller establishments that are unlikely to have night staff. Your host may well be the proprietor and cover numerous other roles as well. Turning up on her/his doorstep at ungodly hours without warning would indeed be bad manners. Even asking with the impression that you expect a favourable response would lack grace – but a polite enquiry about the possibility is different.
For country-by-country differences I would say there are next to none in this respect, though I have not visited them all.
I worked in a variety of hotels and hostels when I was a young backpacker and student. The simple answer is that it comes down to availability of rooms (or beds if you’re staying in a dormitory).
Most hotels will post a check-in time of around noon to give them time to get at least some some rooms ready for the earlier arrivals, but even that should never be considered as a guarantee of getting into a room.
A typical hotel has just enough housekeeping staff to turn over all rooms in a day. Typically the rooms which are checking out (a full turnaround) are done first, followed by rooms which are staying (more or less just a tidy up). So if everyone turned up to check in at exactly 12 noon, then most of you would be waiting.
There is nothing “wrong” with arriving early, that is before the stated check in time, it’s just that the chance of a room of the type you booked being ready diminishes the earlier in the day you arrive.
The worst that will happen is that they will usually offer to store your luggage for you while go you about your business. Reception will usually give you some indication of when your room will be ready.
If you really need your room (e.g. to shower and change), just explain your need and they may be willing to swap you to a room which will be ready sooner, or possibly even offer you the use of a room which is vacant but not yet made up specifically for the purpose of using the bathroom. It never hurts to ask politely and see what they can do for you.
Heck, if I arrive in my destination, I’m checking in. Hostel, B&B, hotel, never had a problem.
Generally the only issue is that the room may not be ready. No problem, most of them have a place to store your bags, and then I’m free to explore the city or do whatever I wanted to do, and then come back later on and go to my room.
The only time it was flawed was in Astrakhan, when I arrived dog-tired at 6am. I went to see if they’d let me check in early, and was told “no problem”, well, sort of – they spoke no English, I spoke like two words of Russian.
Seemed good, they showed me my room. The problem was the next morning they decided I was only allowed 24 hours if I paid for a day, so at 6am they started banging on my door saying I had to either leave or pay more, which I thought was a bit rough, but I didn’t have the language skills to discuss it properly :/
Practically every hotel I’ve had experience with (and the vast majority are budget hotels or hostels) permit an early check in if the room is ready. If it’s not, they’ll usually have no problem holding your bags for you until the room is ready, so you can drop off your things and go get lunch or see the town in the mean time.
If you’re ever in a situation where it’s vital to check in early, and you can’t be caught carrying your bags around, just call ahead to be sure an early-check in, or early bag drop-off is an option.
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