Some step-free stations still have a gap and step between the platform and the train. The Tube map shows which Underground, Overground and DLR stations are step-free. The blue symbol shows step-free access from street to train and the white symbol shows step-free access from street to platform.
And
Level access at platforms
An increasing number of our platforms give step-free access onto trains.
This is provided in three ways:
Level access along the whole platform
This is available on newly built services such as the Jubilee line east of Westminster, the whole DLR network and new stations on London Overground.
Level access along part of the platform (platform humps)
We are increasingly using these at stations. Look out for the signs for these on platforms and for information about where to find them in Journey Planner.
Manual boarding ramps
At some stations staff will deploy manual boarding ramps to help you get on and off. This service is available at many Overground, Elizabeth line and Tube stations. To use manual boarding ramps, ask for help from staff.
There are some steps that station staff will follow to deploy ramps:
- A member of staff will place a ramp to help you get from the platform into the train
- If a ramp is needed at your interchange or alighting station, they will contact the station to make sure a member of staff is waiting to meet you to help you get off the train
So basically:
Make sure that if you board at a station with step-free access to the train but alight at a station with only step-free access to the platform, you notify staff in advance so someone will be there to help you get off the train with a ramp. You will probably be provided instructions on where in the train you should board.
The page linked to above as a lot more information and links to even more.
If a station has step-free access all the way to the train it automatically has step-free access to the platform.
So the symbol for step-free access to the train does also include the other symbol.
Credit:stackoverflow.com‘
4 Mar, 2024
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