How much, if anything, can I get in compensation for being wrongly denied boarding on a flight Turkey-Italy?
- By
- Aparna Patel
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- 30 Jul, 2023
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UPDATE TUrkey has introduced regulations influenced by EC261, meaning EC261 compensation applies even when departing from outside EU/Schengen.
As such I was able to retroactively claim €400 for the incorrect denied boarding
If I was you, I would issue a chargeback with your bank, for service that was paid for but not provided. This assumes you could not do any leg of your journey.
It is not the airlines’s fault that they could not take you on board. But there’s zero reason why you should pay for a flight that you couldn’t make use of.
You lost real money. All the airline can ever claim is missed profit from the extra chair on the plane. Which could be not empty given their eagerness to deny boarding.
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UPDATE: EC261-based regulations do now apply in Turkey
Before:
You would have to claim under any compensation frameworks issued by Turkey (I cant find any that assist you) or contained within Pegasus airlines own conditions of carriage (again, not good news), as EU 261 rules do not apply here – Pegasus Airlines is a non-EU airline and you were flying into the EU, so EU 261 does not apply here.
As to whether you have grounds for compensation, that’s a difficult one to answer and you will probably struggle to establish a case with the airline for them to compensate you. They are not obligated to rely on unsolicited third party messages supposedly from Italian authorities granting permission for the passenger to fly – if they themselves had contacted the Italian authorities and been given permission that way, that’s a different issue.
Credit:stackoverflow.com‘
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