How did the Raffles staff know my colleague had been unwell during the week?
- By
- Aparna Patel
- |
- 21 Jul, 2023
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One possibility is that the hotel has security camera video of the accident, and showed it in an employee meeting. It would help reinforce being careful about allergies, and demonstrate the benefit of prompt medical intervention.
It’s a high-end hotel that apparently prides itself on the personal touch.
The staff knew because the hotel distributed info about your colleague and what happened, and encouraged staff’s personal enquiries about your colleague’s well-being.
Most guests are generic, but some — like your colleague — have something unusual or distinguishing or concerning happen during their stay. The hotel pays attention to these guests and occurrences, for a very good reason: both you and your colleague are impressed and grateful, and have shared your experience with others.
This is good for the hotel’s reputation, and good for its business.
- Is there a list of free accommodation resources?
- Will Air Canada let me check 10 bags as long as I pay the fee?
Credit:stackoverflow.com‘
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