Flybe just cancelled my return flight. Will they refund that part of the trip?
- By
- Aparna Patel
- |
- 6 Aug, 2023
- |
In theory if an airline (or anyone else) is unable to supply the services you paid for they should offer you the option of cancelling the entire trip for a full refund. As pnuts points out, this is written into your conditions of carriage. However pretty frequently airlines try to get you to keep some of trip and give you only a partial refund in order to keep as much of your money as they can. They frequently offer you the partial refund in a way that makes it sound as if that’s the normal, or possibly the only, way to go.
Make one more call to the airline and get them to spell out in detail what the options are. Ask them specifically if you can get a full refund (and if not read them the conditions of carriage) and how much they will give you back if you still take the outbound leg.
In then meantime check your options for booking only a new return flight, or new flights both ways. Ideally if you can be in a position to know what is available when you call, you should be able to decide on the spot whether you want to take a full refund or partial refund. Making it clear that you have the option to change the entire flight might make them offer you more refund if you stay on the outbound flight.
Credit:stackoverflow.com‘
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