Flight compensation for denied boarding (due to overbooking) which resulted in a one-day delay

12/21/2022 12:06:38 PM

So finally this whole ordeal came to conclusion.
For a couple of months I was stuck with this very persistent LH customer relations representative, who kept telling me that I am no longer eligible for the compensation simply because I was issued that electronic miscellaneous document, the passenger receipt, which the LH guy kept calling a voucher. At one point, he even told me to contact third parties which resolve disputes such as these. However, I was relentless and kept asking him one simple question – if that "voucher" invalidates my claim to compensation, then what is it good for? He kept dodging this simple question. I kept asking him. Until 2 weeks ago I received an email from yet another LH representative, who suddenly said that they will pay me the compensation and provided me with a link to go to and request it. Funny enough, that link already had my banking information which I gave them at the very beginning back in March. And last week I received the money in my bank account.

So the moral of the story is know your rights and pursue them. I dont know if that LH representative was just an incompetent one and didnt know what he was doing or it’s an LH policy to try and discourage customers from requesting their due compensation, but whatever it is they cannot do it forever.

8/11/2022 3:50:17 PM

That depends on what the voucher says. "Voucher" is typically a term for airline credit, not cash.

It’s a bit of a dirty airline trick: The airline dangles a "voucher" in front of you, despite you are being entitled to cash refund or compensation. In most case, when you accept the voucher, you waive your rights to cash. Most vouchers will specifically state that.

I would recommend reading carefully the text of the voucher. You may have made a mistake by accepting it. Check whether you actually have airline credit with Lufthansa and whether it has been properly deposited.

Credit:stackoverflow.com‘

About me

Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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