Flight booked through Expedia transit issue

6/26/2017 6:08:26 PM

Just to add to the problem…. some airlines have hidden cities in their itinerary. For example… United had a non-stop flight from SGN-EWK…except the plane changed in HKG with 6 hours stopover. The booking engines of some OTA’s do not show these hidden city stops. Air Asia from KUL-AKL has a stop in Australia. So it is possible for a passenger to agree to an Expedia ticket that gets them into a problem with immigration or denied boarding as they have stopped/transitted in a restricted country for their passport. Find a good OTA or travel agent who is open and transparent, it will eliminate the ‘gotcha’ moments of denied boarding.

2/6/2016 12:07:48 PM

I’m sorry to hear about your travel woes but I would imagine they are in the right both legally and business ethically:

https://www.expedia.com/p/info-other/legal.htm

INTERNATIONAL TRAVEL

You are responsible for ensuring that you meet foreign entry
requirements and that your travel documents, such as passports and
visas (transit, business, tourist, and otherwise), are in order and
any other foreign entry requirements are met. Expedia has no special
knowledge regarding foreign entry requirements or travel documents. We
urge customers to review travel prohibitions, warnings, announcements,
and advisories issued by the relevant governments prior to booking
travel to international destinations.

Passport and Visa: You must consult the relevant Embassy or Consulate
for this information. Requirements may change and you should check for
up-to-date information before booking and departure. We accept no
liability if you are refused entry onto a flight or into any country
due to your failure to carry the correct and adequate passport, visa,
or other travel documents required by any airline, authority, or
country, including countries you may just be transiting through. This
includes all stops made by the aircraft, even if you do not leave the
aircraft or airport.

2/5/2016 10:22:06 AM

You will probably not like my answer but I believe that Expedia is right. They hold no responsibility for you to be able to enter in a country. There is a simple reason for that. They don’t have the capability to check whether you are allowed to enter a country with or without a visa and if you are entitled for such a visa in case one is required. This is really your responsibility.

So in the light of this, they won’t compensate you. Indeed, they couldn’t really. Expedia just got paid a commission by the airline. So the best they could do is to refund the commission they had. But I doubt that they will do it. And then, you could always ask the airline but I suspect that they will tell you that it was your responsibility and they couldn’t do anything about it.

I am really sorry for you because this is a frustrating situation. Have you checked the visa situation for USA? It wasn’t possible to obtain a transit visa for you?

Credit:stackoverflow.com‘

About me

Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

Search Posts

Latest posts

Popular posts