eTA Application "In Progress" for a month. What can I do?
- By
- Aparna Patel
- |
- 10 Aug, 2023
- |
The best way of getting meaningful help is to email the local Canadian High Commission or Embassy. Certainly in the UK the Canadian High Commission give very quick email response.
The eTA system is a total mess, to put it mildly. The policy decision to refuse to answer queries by telephone exacerbates the situation greatly.
Another approach which can bear fruit is to approach a Canadian MP who can then contact the relevant Candian government minister directly.
There is an option to Give feedback that might follow a different route to your last enquiry (the web page is of course different). Also, given that if no decision within minutes you can expect an email from IRCC within 72 hours that tells you what your next steps are you might reasonably report “AUTOREPLY TEST” as a technical fault (and also perhaps that the button “Tell us more” on the same page as “Give feedback” seems to do nothing). However that button is the route to report a technical issue (maybe the technical people who wrote the code were making sure they would not be disturbed!).
There is also an offer to “rate your experience”. That is more of a survey but one day somebody might read its content.
The Government of Canada claims to be contactable in respect of passport and consular services by Email, Telephone, Fax, Post or In person as shown here. I think you might need desperate measures since it seems quite possible “the system” thinks it has sent you details of “the next steps” and is awaiting a response to these from you.
Credit:stackoverflow.com‘
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