If you think this is a mix-up on the CPB side, you can try to apply again: all you risk is the processing fee of $4 per application (so $8 total for you and your partner), and if there were no charge-backs for your previous applications, the new application could get through.
I wouldn’t hold my breath though: if there was a problem with your credit card, or your bank screwed up somehow, or the CPB made a record on your file (even if by their own mistake), the ESTA refusal will be permanent, and the only way to go to the US is getting a visa.
CBP will deny future ESTA applications if they receive a chargeback for any previous ESTA application. I can think of two obvious ways this can happen: The first is that you disputed the charge on your card yourself. Though you say you did not do this. The second is that you applied for a previous ESTA through a third party web site, that third party applied for your ESTA and then disputed the charge to defraud CBP.
Renewing your passport won’t help, nor will contacting the Embassy or Consulate – they are not able to provide details about ESTA denials or resolve the issue that caused the ESTA denial.
The only solution is to apply for a visa. From the ESTA website FAQs https://esta.cbp.dhs.gov/esta/application.html?execution=e1s1:
If a traveler is denied ESTA authorization and his or her
circumstances have not changed, a new application will also be denied.
A traveler who is not eligible for ESTA is not eligible for travel
under the Visa Waiver Program and should apply for a nonimmigrant visa
at a U.S. Embassy or Consulate. Reapplying with false information in
order to qualify for a travel authorization will make the traveler
permanently ineligible for travel to the United States under the Visa
Waiver Program.
You could try inquiring via the DHS Travel Redress Inquiry Program (TRIP) https://www.dhs.gov/dhs-trip but there are no guarantees that a request for redress through DHS TRIP will resolve the Visa Waiver Program ineligibility that caused your ESTA application to be denied.
Credit:stackoverflow.com‘