Does Airbnb censor reviews?

1/5/2018 6:52:21 PM

I hosted on airbnb. Wording of airbnb rules are flexible on purpose. Only airbnb staff anonymously or a host that has been on the other side of such a situation can give reliable answer.

I can confirm that it is not necessary that the guest has actually stayed at the airbnb for comments to be published. When I hosted, a guest canceled on the evening of his expected arrival since he couldn’t make it. I was prompted to leave a comment for him, explicitly despite his cancellation. It was too late for him to be refunded, though. In this instance neither of us published a comment, so comments if written could still have been hidden I suppose.

12/21/2017 2:10:55 AM

Officially, no, they won’t censor them. From their help on the subject:

Can I delete or respond to a review I disagree with?

You can respond to reviews, but you can’t delete them. To promote
trust and transparency in our community, we won’t delete reviews
unless they violate our content policy.

If you think a review written about you is false or exaggerated, you
can write a response that will show up directly below the review and
be visible to other guests and hosts.

To respond to a review:

Go to Edit Profile on airbnb.com
Click Reviews
Select Reviews About You
Find the review you’d like to respond to and click Leave a Response

Note: You’ll need to write your response within 14 days of when the
review was posted.

If a review written about you includes any personally identifying
information about you, please see our content policy.

Credit:stackoverflow.com‘

About me

Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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