Does Air India provide any compensation for delayed flights?

4/28/2019 12:15:00 AM

A few years back, I suffered a delay of 24 hours in Delhi. I was flying on Air India from Hyderabad to Birmingham via Delhi. My connection time was very generous (several hours) but my flight from Hyderabad was so late that I arrived just in time to see my intended next flight take off. I was given free good (reasonable local food) and put in a hotel which was terrible. I tried complaining after getting home. I could not get customer services to respond let alone compensate me.

1/15/2015 11:59:35 AM

Given your update of the question to the correct date of December 24th, 2014…

Your flight departed around 2 hours and 22 minutes late. It has a normal scheduled flight time of just under 4 hours.

According to the regulations set by the Indian Office of the Director General Of Civil Aviation (available here) the airline is required to provide “Meals and refreshments” when the flight is delayed “3 hours or more in case of flights having a block time of more than 2 ½ hrs and up to 5 hours”.

As your flight was only delayed less than 3 hours, they had no legal need to provide food or refreshments.

Further there is no mention of compensation for such a delay, and given that there wasn’t a need to even provide refreshments then there would obviously be no expectation of compensation.

1/14/2015 2:07:18 PM

According to FlightAware (free account required to view) AI951 on December 25, 2014 left Rajiv Gandhi International Airport in Hyderabad roughly on-time, and arrived in Dubai at 22:53 GST, approximately 38 minutes beyond it’s scheduled arrival time of 22:15 GST.

Compensation is certainly not due for a 38 minute late arrival, regardless of what airline you are flying on.

Credit:stackoverflow.com‘

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Hello,My name is Aparna Patel,I’m a Travel Blogger and Photographer who travel the world full-time with my hubby.I like to share my travel experience.

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